EasyVCC - Virtual Contact Center

EasyVCC allows operators and service providers to easily construct highly tailored solutions matching the needs and preferences of different customers. A set of user-friendly tools guides and automates the process of requirement gathering, solution design and service deployment. EasyVCC is based on a net-centric architecture, eliminating the need for investment and maintenance of premise-based equipment and thus lowering the threshold for roll-out of advanced customer interaction solutions in new market segments, e.g. for small or virtual organisations. Contact centre agents can operate at any location, through any telephony terminal equipment, and the solution can be deployed on all types of telephony network, PSTN, PLMN, 3G, NGN, and IMS.

Benefits of Virtual Contact Centres

For network operators and service providers
• Gives the ability to roll-out large number of tailored solutions by means of specialised tools for service design and deployment
• Increases subscription revenues from high value services for the SME and enterprise market
• Increases traffic revenues
• Takes back revenue from customer premises based contact centre suppliers
• Enables rapid market acceptance and easy integration due to pricing and outsourcing possibilities
• Very competitive pricing possible due to sharing of infrastructure
• Standard interfaces for integration with operator’s billing and (also bulk) provisioning systems
For customers
• Enables instant design and deployment of a system tailored to customers’ requirements
• Dramatically reduces time-to-market
• No need for investment in premise based equipment
• Reduces the total cost of ownership
• Gives transparent support for distributed contact centres; supports mobile workforce and allowing agents to work from home
• Enables easy web-based customisation on the fly
• Professional 24x7 surveillance and support provided by network operator/service provider
• Easy and rapid modifications and tailoring of service according to changed customer requirement, e.g. in case of emergency situations

Please see the product sheet for more information.